Return window

You may request a return within [30] days of the delivery date.

Condition requirements

To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging, with any seal intact where one was applied
• Accompanied by proof of purchase (order number or confirmation email)

Non-returnable items

A few things cannot be returned once opened or used. Each reason is stated so you can check before you buy:

Not returnable	Why
Custom, personalized or made-to-order items	Made specifically for you
Pierced earrings, once the packaging is opened	Hygiene
Candles that have been lit	Consumed in use, and cannot be resold safely
Opened craft supplies and kit components	Loose beads, findings and part-used kits cannot be verified as complete
Gift cards	Cannot be restocked
Items marked “Final Sale”	Sold at a reduced price on that basis

All of these remain returnable if they arrive damaged, defective, incomplete or not what you ordered. The exclusions above cover change-of-mind returns only.

How to start a return

1. Email [your@email.com] with your order number and the reason for return.
2. We will reply within [1 business day] with return instructions and the return address.
3. Ship the item back. Return shipping is paid by the customer, except for damaged, defective, or incorrect items.
4. Once we receive and inspect the item, we will email you to confirm.

Please do not send items back without contacting us first — returns received without prior authorization may not be processed.

Refunds

Approved refunds are issued to your original payment method within [5–10] business days of us receiving the returned item. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement.

Original shipping charges are non-refundable, except when the return is due to our error.

Damaged or defective items

If your item arrives damaged, defective or incomplete, email us within [7] days of delivery with:

• Your order number
• Photos of the damage, or of what is missing
• Photos of the shipping packaging

We will send a replacement at no cost to you, or issue a full refund including shipping — your choice. No return shipment required for damaged items unless we specifically request it.

For a kit or a supply order, a missing or broken component does not require returning the whole thing: tell us which part it is and we will post a replacement.

Wrong item received

Email us with your order number and a photo of what you received. We will ship the correct item immediately and cover all shipping costs in both directions.

Exchanges

The fastest way to exchange an item is to request a return for a refund, then place a new order for the one you want. Because most items are made in small batches, this also ensures the piece you want stays available to you rather than being sold while an exchange is in transit.

Questions

Email [your@email.com].