Contact us
Real replies from the people who make and pack the orders — within one business day.
[your@email.com]
We answer within [1 business day], Monday to Friday. Weekend messages get picked up Monday.
Studio address
[Business address]
Mail and returns only — we are not set up for walk-in visits. Please contact us before sending anything back.
Faster answers
A lot of questions already have an answer written down:
- FAQ — ordering, materials, care by department, kits, custom work
- Sizes & Fit — ring sizes, chain lengths, bag capacity, candle burn time, paper weight
- Shipping Policy — processing times, rates, tracking, lost packages
- Return & Refund Policy — the return window, what qualifies, how refunds are issued
Order questions
Include your order number in the first message — it is in your confirmation email. It saves a round trip and gets you a real answer instead of a request for more information.
Send us a message
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